Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 2025

Quick Summary

We collect:

  • • Account and contact information
  • • Usage data and analytics
  • • Customer communication data

We protect:

  • • 256-bit SSL encryption
  • • GDPR compliant practices
  • • No data selling to third parties

1. Information We Collect

Account Information

When you create a PayCart.pro account, we collect information such as your name, email address, company name, and billing information. This information is necessary to provide our services and process payments.

Usage Data

We automatically collect information about how you use our service, including:

  • Pages visited and features used
  • Time spent on different sections
  • Device and browser information
  • IP address and location data
  • Abandoned cart recovery performance metrics

Customer Data

When you connect your e-commerce store, we access customer information necessary for cart abandonment recovery, including email addresses, phone numbers (if provided), and shopping cart contents. This data is processed solely for the purpose of recovering abandoned carts on your behalf.

2. How We Use Your Information

Service Delivery

  • Provide cart abandonment recovery services
  • Send automated email, SMS, and WhatsApp reminders
  • Generate analytics and reporting
  • Process billing and payments
  • Provide customer support

Service Improvement

  • Analyze usage patterns to improve our platform
  • Develop new features and functionality
  • Optimize recovery campaign performance
  • Ensure platform security and reliability

3. Information Sharing

We Never Sell Your Data

PayCart.pro will never sell, rent, or trade your personal information or your customers' information to third parties for marketing purposes.

Limited Sharing

We may share information only in these specific circumstances:

  • Service Providers: Trusted partners who help us deliver services (email providers, SMS gateways, analytics tools)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share information

4. Data Security

Technical Safeguards

  • • 256-bit SSL encryption
  • • SOC 2 certified infrastructure
  • • Regular security audits
  • • Encrypted data storage

Access Controls

  • • Multi-factor authentication
  • • Role-based access control
  • • Regular access reviews
  • • Employee background checks

5. Your Rights

Under GDPR and other privacy laws, you have the following rights:

Right to Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information (subject to legal requirements).

Right to Data Portability

Request your data in a structured, machine-readable format.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookie settings through your browser preferences.

For detailed information about our cookie usage, please see our Cookie Policy.

7. International Transfers

PayCart.pro, operated by FlowStack LLC, processes data in multiple jurisdictions. If you are accessing our services from outside your home country, your information may be transferred to, stored, and processed in countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

8. Children's Privacy

PayCart.pro is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

FlowStack LLC

Product: PayCart.pro

Email: privacy@paycart.pro

Phone: +44 7491 593861

Address:
24-26 Arcadia Avenue
Fin0000, London
United Kingdom, N3 2JU